You focus on your patients, we’ll handle the payments.
Count on Thinkup to streamline data capture, automate claims submission, and boost your practice’s earnings.
Services
Every practice has distinct accounting and claims submission requirements, which is why we offer a variety of tailored service options.
Welcome to ThinkUp Medical Bureau, where innovation meets excellence in healthcare services.
At ThinkUp Medical Bureau, we are committed to providing cutting-edge operational and financial services to medical practices. Our goal is to revolutionize the healthcare industry by offering unparalleled support and expertise.
With a team boasting a minimum of 5 years of experience, we stand out as a trusted partner for medical professionals seeking to optimize their practices and deliver exceptional patient care.
Cleaning up old accounts
Standard operation is to clean up the books for the current financial year. Anything older than that is considered historical accounts and is quoted for additionally.
Billing
It is important to do the billing as soon as possible to avoid negatively impacting the cash flow.
Follow-up support for patient accounts submitted to medical aids
We provide proactive follow-up on all patient accounts submitted to medical aids. This includes tracking the status of claims, identifying unpaid or short-paid accounts, and resolving queries or rejections with the medical aid and debtor. Our team ensures that no account is left unattended and that your practice receives payment as quickly and accurately as possible. We also keep you informed with regular updates and assist with resubmissions where necessary.
Payment receipting
We accurately record and allocate all incoming payments from medical aids and patients to the correct accounts. This ensures your practice’s financial records are always up to date. Our receipting process includes reconciling payments with remittance advice, identifying any discrepancies, and flagging shortfalls or overpayments for quick resolution. Reliable receipting helps maintain clean accounts and supports accurate financial reporting.
Credit control support
We help your practice maintain healthy cash flow by managing outstanding patient and medical aid balances. Our credit control services include identifying overdue accounts, sending timely reminders, following up on unpaid invoices, and liaising with patients or medical aids to resolve payment delays. With consistent and professional follow-up, we reduce your debtors’ book and ensure your revenue cycle stays on track.
Account finalization
We ensure every patient account is accurately completed and closed once all services have been rendered and payments received. This includes verifying that all billing, payments, and adjustments are correctly recorded, and resolving any outstanding issues with medical aids or patients. Our meticulous finalization process helps maintain clean financial records and prevents future disputes or follow-ups on closed accounts.
Monthly reports
We provide detailed monthly reports that give your practice a clear view of its financial health. These reports include summaries of billing, payments received, outstanding accounts, medical aid rejections, and follow-up actions taken. Our reports are designed to be easy to understand, enabling you to make informed decisions, track performance, and stay in control of your revenue cycle.
Bank statement reconciliation with debtor payments
We match payments received in your bank account to patient and medical aid accounts to ensure accurate financial records. This process involves cross-checking bank statement entries against invoices and remittance advices, identifying any discrepancies, and ensuring all funds are correctly allocated. Proper reconciliation improves cash flow tracking, reduces errors, and supports clean and reliable bookkeeping for your practice.
We won’t need to change your bank account, software, or staff. Our goal is to work with your existing setup and streamline the process. That’s why we don’t offer a fixed pricing structure. Instead, we’ll provide a quote based on the specific amount of work involved, rather than your practice’s income.
We also review the original contract every four months to ensure our fee remains aligned with the actual workload. This means the cost to your practice may decrease over time, especially as historical tasks are completed and no longer require ongoing attention.
“I have had the pleasure of working with Jackie for the past five years. Jackie’s professionalism is of the highest standard. Her interaction with her clients (sometimes under very difficult conditions) has always been flawless. Jackie has the unique ability of always coming across as upbeat and positive. Nothing is too much for her, and she is always willing to assist and go the extra mile for her clients. I know without a doubt that she makes every client feel like they are her top priority.“
DR JW